Designing Digital Services That Work for Everyone
The Context
Client: Digital Transformation Agency (DTA)
Service: UX and Design Recruitment
Sector: Federal Government – Digital Services and Experience
The Challenge
As part of its mandate to improve how government services are designed and delivered, the DTA commenced a major redevelopment of the Digital Marketplace 2 (DMP2) platform – a critical national procurement interface used by agencies and suppliers across Australia.
To support this initiative, the DTA required a User Experience (UX) Designer with demonstrated expertise in user-centred design, enterprise system mapping and collaborative stakeholder engagement. The ideal candidate needed not only strong technical design skills but also the ability to navigate complex policy, user and system requirements within a high-profile, public-facing platform.
Given the strategic importance of the program, the DTA needed to secure the right candidate quickly – without compromising on capability or cultural fit.
Our Response
Resolve worked closely with DTA stakeholders to clarify technical requirements, design maturity goals and the key outcomes expected from the role. This discovery phase informed a recruitment strategy built around complexity, agility and design impact.
Our sourcing approach included:
Direct engagement with UX design communities and portfolio networks
Campaigns via SEEK, LinkedIn Recruiter and targeted design groups
Strategic outreach through Resolve’s private talent pool and passive candidate network
From a pool of 197 candidates (167 inbound and 30 sourced), Resolve shortlisted 14 professionals with proven experience across large-scale platforms and inclusive service design.
Each shortlisted candidate underwent:
UX-focused technical interviews
Portfolio and design challenge reviews
Reference checks with senior public or enterprise clients
Certification and qualification verification
Resolve managed the full recruitment lifecycle, including:
Structured interview coordination and briefing packs for the DTA panel
Capability summaries and strategic fit assessments for each candidate
Offer negotiation, onboarding and post-placement support
The successful candidate brought both the technical expertise and collaborative approach needed to support the success of the DMP2 redevelopment.
The Outcome
The designer placed by Resolve made an immediate impact by:
Leading architecture mapping to better align the platform with procurement workflows
Facilitating co-design workshops with internal teams and external suppliers
Developing interactive prototypes to support usability testing and accessibility validation
Creating a reusable component library to speed up design cycles
Collaborating on MVP roadmap planning with product owners and delivery leads
Their work enabled the DTA to progress confidently toward the launch of a more intuitive, inclusive and scalable version of DMP2 – directly contributing to the agency’s mission to improve digital service delivery across government.
Why Resolve
This engagement demonstrates Resolve’s ability to deliver digital design professionals who understand the nuances of government, the importance of human-centred design, and the need for delivery-ready capability in high-impact environments.
We don’t just fill roles – we help shape outcomes.