Designing Digital Services That Actually Work

The Context

Client: Digital Transformation Agency (DTA)

Service: UX and Design Recruitment

Sector: Federal Government – Digital Services and Experience

The Challenge

As part of its mandate to improve how government services are designed and delivered, the DTA commenced a major redevelopment of the Digital Marketplace 2 (DMP2) platform – a critical national procurement interface used by agencies and suppliers across Australia.

To support this initiative, the DTA required a User Experience (UX) Designer with demonstrated expertise in user-centred design, enterprise system mapping and collaborative stakeholder engagement. The ideal candidate needed to not only possess technical design acumen but also the ability to navigate complex policy, user and system requirements within a high-profile, public-facing platform.

Given the program’s strategic importance, the DTA needed to secure the right candidate quickly, without compromising on capability or cultural fit.

Our Response

Resolve conducted in-depth research into the DMP2 project context, business case and user research in better understand the technical needs, project objectives and key role outcomes. The team also engaged with the DTA to capture the nuances of the position and the expectations in the role. This discovery process informed a tailored recruitment strategy designed to deliver talent equipped for complexity, agility and impact.

Our multi-channel sourcing approach included:

• Direct engagement with UX design communities and portfolio networks

• Campaigns via SEEK, LinkedIn Recruiter and targeted design circles

• Strategic outreach through Resolve’s private talent database and trusted passive candidate network

From a pool of 197 candidates (167 inbound + 30 sourced), Resolve shortlisted 14 professionals with demonstrated experience designing large-scale public facing platforms.

All shortlisted candidates went through:

• UX-focused interviews

• Portfolio reviews and design challenge walkthroughs

• Reference checks

• Qualification and certification checks

Resolve managed the full recruitment lifecycle, including:

• Structured interview coordination and briefing packs for the DTA panel

• Detailed candidate presentations, including capability summaries and strategic fit assessments

• Offer negotiation, candidate onboarding and post-placement support

The Outcome

The placed UX Designer made an immediate impact by:

• Leading architecture mapping to better align platform design with procurement workflows

• Facilitating stakeholder co-design workshops with both internal teams and external suppliers

• Developing interactive prototypes to guide usability testing and accessibility validation

• Creating a reusable component library to accelerate design efficiency and consistency

• Shaping the MVP roadmap in collaboration with product owners and delivery leads

Their contribution enabled the DTA to progress confidently toward the launch of a more intuitive and scalable version of the DMP2 – supporting its broader mission to enhance digital service delivery across government. To ensure impact was sustained, Resolve maintained regular touchpoints with both the DTA and the UX Designer, providing feedback loops and responsive support so the placement continued to deliver value throughout the engagement.

Why Resolve

We’re not here to just fill a role. This project showed what happens when recruitment is grounded in delivery context, design thinking and a clear understanding of government environments.

The right person, in the right seat, at the right time. That’s what Resolve does.

The Client’s Voice

“Our experience with Resolve Recruit was seamless. From the initial recruitment phase through to regular check-ins, Resolve Recruit maintained a high level of professionalism and ensured we were consistently satisfied with the candidate’s performance.

The UX Designer quickly became a valued team member, demonstrating strong skills from day one. Their expertise improved both usability and accessibility.

I highly recommend Resolve Recruit for specialist digital design talent and exceptional service.”

Ingrid Lenert

Product Manager, Digital Transformation Agency